Job Openings

Technical Support Specialist

You’re a strategic problem solver, customer-obsessed and have a technical mind. If this sounds like you, bring your technical skills and passion to a growing startup that’s on a mission to create the world’s most advanced autonomous mobile robots (AMRs).

Milvus Robotics is bridging the gap between robotics and commercial viability. We’re applying the technological potential of autonomy, mobile robots and artificial intelligence across industries to improve production, operations and time to market. Milvus Robotics is proud to develop high-quality robots that see, reason and act to meet business and societal needs.

We take pride in our friendly and personal customer service. Our customers chose us because of our innovative technology and our seamless support model. Our ideal candidate is a team player who has strong communication skills, a collaborative spirit and seeks out opportunity. This is an excellent opportunity to be on the forefront of innovative technology and grow customer relationships.

What you’ll do day-to-day:

  • Develop a strong understanding of our products, solutions, target customers and pricing models.
  • Respond to all incoming customer service inquiries (email, chat, phone, etc.) in a timely manner.
  • Provide first-class, remote product support that is aligned with our company standards, protocols, and policies.
  • Translate technical information in non-technical terms for verbal and written communication.
  • Diagnose, troubleshoot, and fix issues related to: connectivity, compatibility, hardware, software, applications and systems integration.
  • Keep detailed notes and record issues in our customer support database for timely management, testing and resolution.
  • Troubleshoot software issues and gather information on the root cause. When a resolution is not found, escalate to appropriate internal teams following defined processes.
  • Host technical trainings and workshops, and provide technical support to our partners, end users and sales teams.
  • Help partners improve their applications and better demonstrate our products with periodic visits and training.
  • Participate in and create demos and configurations for trade shows, industry seminars, preparation, and configuration of various robot types.
  • Collaborate with software, hardware, IT, and customer support teams on product solution optimization based on customer feedback.
  • Stay closely involved with documentation, functional and technical analysis, as well as testing and documenting applications.

What you’ll bring to our team:

  • B.S in Engineering or technical field, or equivalent professional experience
  • Foundation in Linux operating systems
  • Strong oral communication skills; Ability to relay technical terms in a simple, easy to understand manner
  • Good judgement, problem-solving skills and project management skills
  • Calm and pleasant demeanor; Ability to consistently work well with others
  • Strong command of data, reporting and workflows
  • Effective decision-making qualities
  • Strong command of English language
  • Ability to travel domestically and internationally

Bonus points if you have:

  • End-user training experience preferred
  • Experience with Robot Operating System (ROS)
  • Familiarity with programming, PLC systems and computer networks

Join a start-up that’s reimagining robotics.

Come be part of an exciting, fun yet fast-paced startup that is making a positive impact in the world.

*Milvus Robotics is an equal opportunity employer

To apply, please send your resume and cover letter by email to: hr@milvusrobotics.com